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Guides / Running your scheme

Stamp cards and redeem coupons

Scan a customer's Qupon at the till, or find it by email and slide to redeem.

5 minute read

When a customer shows you their Qupon, you either scan its QR code or, if they've forgotten their phone, find them and slide to redeem. For a loyalty card, redeeming adds a stamp. For a coupon, it uses it up.

Scan a Qupon

1

Open the scanner

Tap Scanner at the bottom of the app. The first time, your phone asks for permission to use the camera: tap Allow.

Point the camera at the QR code on the customer's phone so it sits inside the frame. It's picked up automatically; there's no button to press.

The scanner, ready to read a QR code
2

Check and redeem

A summary slides up showing the card's name and type. Slide the tick across to Redeem to add the stamp, or tap Dismiss to cancel.

Tap More details to see whose card it is, how many stamps they have left before their reward, and when they last visited.

The scan result, ready to slide to redeem
More details about the scanned card
3

See their progress

For a loyalty card, Stamp added pops up straight away with the customer's card, such as "8 of 12 stamps" and "4 more until: A free hot drink of your choice", so you can tell them where they stand.

On the stamp that fills it, you'll see Card complete!, that a reward Qupon is on its way to the customer, and whether a new card has started. Tap Done.

Stamp added, showing how many stamps the customer has

Redeem without scanning

For a customer who's forgotten their phone, or whose screen is cracked.

1

Find their Qupon

Search for the customer by email in the Customers tab and choose their Qupon. Admins can also open the card in the Qupons tab and pick them from its lists of Qupons.

Their Qupon shows its status, how many stamps to go, and every past redemption with who made it.

A customer's Qupon
The Qupon's redemption history
2

Slide to redeem

Tap Redeem without scanning at the bottom of the screen, then drag the button all the way along Slide to redeem. The slide means a card can't be stamped by an accidental tap.

The same Stamp added popup shows their progress. Tap Done and you'll see Redeemed, with the new stamp at the top of the history, marked Manual.

Slide to redeem
Redeemed, with the new stamp at the top of the history

What Qupons checks

Whether you scan or slide, every redemption goes through the same checks before anything is recorded.

What Qupons checks when you scan or redeem a Qupon After a scan, Qupons checks the Qupon belongs to your business, that it is enabled, in date and has uses left, and that your plan allows the redemption. If all pass it is redeemed: a stamp or use is recorded, your statistics update and the customer's wallet pass is refreshed. If that fills a loyalty card, the reward is emailed and, with automatic renewal, a new card starts. Any failed check stops the redemption and the app says why. Scan the QR code or find the customer by email Is it yours? issued by this business yes Is it valid? enabled, in date, uses left yes Does your plan allow it? yes Redeemed stamp recorded, pass updated yes Card full? loyalty cards only no Not your Qupon "not owned by your business" no Not redeemable disabled, expired or no uses left no Upgrade prompt plan limit reached yes Reward emailed and a new card starts if you turned that on
A Qupon is only redeemed when every check passes.

When it says no

MessageWhat it meansWhat to do
This Qupon is not owned by your business It's a card from a different business that also uses Qupons. Ask the customer to find your card in their wallet, or send them one.
Qupon Not Redeemable: fully redeemed, or the loyalty card is complete A coupon that's already been used, or a full loyalty card that doesn't start again. Check the redemption history. If it's a mistake, send them a new one.
Qupon Not Redeemable: expired Its dates have passed, such as a reward with a time limit. Offer a current card or coupon instead.
Qupon Not Redeemable: paused Redemptions of its offer have been paused. An admin can resume them from the offer's Availability.
Qupon Not Redeemable: cancelled The Qupon, or its whole offer, has been cancelled, or the customer's data was deleted. Send the customer a new card if they should have one.
Upgrade prompt Your plan has run out of active cards. The business owner can upgrade from the home screen. See Your plan and active cards.
Scanning is paused Your phone is offline. Qupons can only be checked and redeemed with a connection. The scanner comes back as soon as you're online.
Missing Camera Permissions The app isn't allowed to use the camera. Tap the message to open your phone's settings and allow the camera for Qupons.

After a redemption

  • Your statistics update straight away.
  • The customer's Apple or Google Wallet pass updates a few moments later to show the new count.
  • If the stamp filled the card, the customer's reward is emailed, and their card starts again if you chose that. See How rewards work.
  • A coupon with no uses left expires in the customer's wallet.