Frequently Asked Questions

Qupons is a digital loyalty app for small businesses. You design loyalty stamp cards and coupons in the app, your customers keep them in Apple Wallet or Google Wallet, and you stamp them by scanning a QR code with your phone. See how it works.

Just an iPhone or Android phone. There's no card reader, printer or till integration to buy: your phone's camera is the scanner.

Qupons is coming soon to the App Store and Google Play.

If your customers come back, Qupons can reward them. It's designed for independent businesses such as cafés, bakeries, takeaways, barbers, salons, gyms, florists, pet groomers and car washes, and comes with ready-made card designs for many of them.

A loyalty card collects stamps, up to 30 of them, and earns a reward when it's full. A coupon is a single offer that can be used once, a set number of times, or as often as you like. The reward for a full loyalty card is itself a coupon.

About five minutes. The card designer asks one question at a time, with tips on each page. See Create your first loyalty card.

Yes. Start from one of 25 ready-made designs, or upload your own logo, wide logo and banner and choose your own colour. The app shows a live preview of the card in Apple Wallet and Google Wallet as you go.

Yes, as many as you like. Plans only limit how many cards your customers are actively using; see Your plan and active cards.

Automatically. The moment a card is full, Qupons emails the customer a reward coupon to use on their next visit. You choose whether the reward lasts forever or for a set time, and whether customers start a new card straight away. See How rewards work.

Yes. From an offer's page you can pause new sign-ups or redemptions and resume them later, or cancel the offer for good, which lets its customers know by email. See Pause, change or end an offer.

Yes. Add your small print when you create a card. Customers can read it on the back of their wallet pass and in their email.

No. Customers get their card by email and add it to Apple Wallet or Google Wallet, which are already on their phones. They can also just show the QR code in the email.

Either they sign up with your sign-up link or QR code, or you type their email address into the app at the till. See Get cards to your customers.

Only an email address, plus whether they agreed to marketing emails from you. Full details are in our privacy policy.

No. If someone signs up again with the same email address, they're re-sent the card they already have. Only once that card is used up, expired or cancelled do they get a new one.

Find them by email in the Customers tab, open their card and slide to redeem. No scan needed.

Their stamps are stored by Qupons, not on the phone. They can add the card from the original email again, or you can resend it from their Qupon's page in the app.

Yes. Block their email address from one offer or from all of them, and they can't claim your cards through your sign-up link. See Block an email address.

Yes. Customers' emails, wallet passes and the sign-up page are in English, French, German, Italian or Spanish, to match the customer's language.

Yes. Tap Export Customer Emails in the Customers tab to get a CSV file, including whether each customer opted in to marketing.

Each scan adds one stamp and is recorded in a single transaction, so even two tills scanning the same card at the same moment can't both count it. Redeeming without scanning uses a slider, so it can't happen by an accidental tap.

It has been used up, has expired, has been cancelled, is a full card that doesn't start again, or its offer's redemptions are paused. The app says which, so you can explain to the customer.

The customer is showing a card from a different business that also uses Qupons. Each card only works at the business that issued it.

The app opens offline and shows the data it saved last time, but scanning, redeeming and making changes need a connection, so Qupons can check every Qupon is valid. The scanner comes back as soon as you're online. Customers' wallet passes work without a signal.

Yes. Invite them as team members and they get the scanner and customer search, without access to your reports or card designs. See Work as a team.

There is a free plan, and paid plans for businesses that need more. See the pricing page for details.

Plans set how many active cards you can have: cards that have been issued or redeemed in the last 30 days. Your loyalty cards, coupons and team members aren't limited. The owner's home screen shows your usage. See Your plan and active cards.

The business owner. A business is always on its owner's plan, and the limits are shared across all the businesses the owner runs.

Plans are billed through the App Store or Google Play, so you cancel in your phone's subscription settings. Do this before deleting your account: Qupons won't delete an account while its subscription is still set to renew.

Yes. The Qupons app lets you update and delete both your own account data and your customers' data. You can also email us to make a data request.

Never. Marketing emails are opt-in only, and Qupons never sends marketing on your behalf.

Yes. Add another from Settings → New Business. How many you can own depends on your plan.

English, French, German, Italian and Spanish. It follows your phone's language, or you can choose one in Settings → Language.

Email support@qupons.coupons and we'll get back to you.