Terms of service

Qupons ("we", "us") provides a mobile app that lets businesses create digital loyalty cards and coupons and send them to their customers as Apple Wallet and Google Wallet passes. These terms use the same words as our privacy policy:

• Users ("you") are people with a Qupons account: business owners, admins and team members.
• Customers are customers of a business that uses Qupons, who hold one of its loyalty cards or coupons.

Qupons is a tool for businesses. You must be 18 or over and use it for your business, trade or profession. If you accept these terms on behalf of a business, you confirm you're allowed to bind it to them.

Customers don't need an account and these terms don't apply to them. A customer's loyalty scheme is run by the business that issued the card, which sets its rules and rewards.

• Give accurate details when you sign up and keep them up to date.
• Keep your sign-in details secure and don't share your account. You're responsible for what happens under it.
• Tell us straight away at support@qupons.coupons if you think someone else has used your account.

Each business on Qupons has an owner, who can invite admins and team members. The owner is responsible for the business on Qupons, including who they invite, the roles they give them and what their team does in the app. Remove access promptly when someone leaves your team.

• Qupons has a free plan and paid plans, described on our pricing page and in the app. Plans differ in limits such as the number of offers, team members and active customers.
• A business is on its owner's plan, and the limits are shared across all the businesses the owner runs.
• Paid plans are subscriptions bought through the Apple App Store or Google Play. The store takes payment, renews the subscription automatically until you cancel, and handles refunds under its own terms. You cancel in your device's subscription settings; your plan stays active until the end of the period you've paid for.
• When you reach a limit you won't be able to add more until you upgrade or the period resets. Downgrading or cancelling doesn't delete what you've already created, but some features or offers may stop being available.
• We may change our plans and prices. Price changes for a subscription you already have take effect from a later renewal, with notice through the store or from us, so you can cancel first if you don't want to continue.

For your customers' data, your business is the controller and Qupons processes it on your behalf, as our privacy policy explains. You're responsible for:

• Having a lawful basis to add customers and send them cards, and telling them how your loyalty scheme uses their data.
• Only adding email addresses of people who have asked to join your scheme.
• Only sending marketing to customers who agreed to hear from you, and respecting their choice when they change it.
• Using your customer list and any export of it lawfully and keeping it secure.
• Dealing with customers' requests about their data, with our help where you need it.

We handle your customers' data only to provide Qupons to you, keep it secure, use providers bound to protect it, help you respond to customers' requests, and tell you without undue delay if a breach affects it.

The loyalty cards, coupons and rewards you create are your offers, not ours. You decide their terms, and you're responsible for honouring them, for describing them clearly and accurately, and for following consumer protection and advertising law. Qupons isn't a party to the arrangement between you and your customers and doesn't guarantee any reward.

Don't use Qupons to:

• Send spam or cards to people who didn't ask for them
• Promote anything illegal, harmful, misleading or offensive, or that infringes someone else's rights
• Impersonate another business or use logos and names you don't have the right to use
• Create fake customers, stamps or redemptions, or otherwise abuse your own or another business's scheme
• Get around plan limits, rate limits or security checks, or access accounts and data that aren't yours
• Interfere with or overload the service, or copy, reverse engineer or resell it, except where the law allows

You keep ownership of what you put into Qupons, such as your business name, logos, images and card designs. You give us permission to store, copy, display and send it as needed to provide the service, including showing it on your customers' wallet passes and emails. You confirm you have the right to use it this way.

Qupons, its app, website, designs and brand belong to us. We give you a personal, non-transferable right to use the app for your business while you follow these terms.

We work to keep Qupons available and secure, but we can't promise it will always be uninterrupted or free of errors. We may need to pause it for maintenance, and we'll keep that as short as we can.

We improve Qupons over time and may add, change or remove features. If we make a change that significantly reduces what a paid plan includes, we'll tell you in advance.

Keep your own copies of anything important; you can export your customer list in the app at any time.

Qupons relies on services run by others, including Apple Wallet, Google Wallet, the App Store, Google Play and Sign in with Apple or Google. Their own terms apply when you or your customers use them, and we aren't responsible for how they work or for changes they make. If you downloaded the app from the App Store, Apple isn't a party to these terms and has no responsibility for the app or for supporting it.

Nothing in these terms limits liability that the law doesn't allow to be limited, such as for death or personal injury caused by negligence, or for fraud.

Otherwise, because Qupons is a business tool:

• We aren't liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss.
• We aren't liable for your offers, how you run your loyalty scheme, or disputes between you and your customers.
• Our total liability to you in any 12 months is limited to the greater of the amount you paid for Qupons in those 12 months and £100.

You agree to cover our reasonable costs and losses if someone makes a claim against us because of your offers, your content or how you've used your customers' data in breach of these terms.

You can stop using Qupons at any time and delete your account in the app. Deleting your account doesn't cancel a store subscription, so cancel that in your device's settings too.

We may suspend or close an account that breaks these terms, puts the service or other people at risk, or that we're required to close by law. Where it's reasonable we'll warn you first and give you a chance to fix the problem. We may also stop providing Qupons altogether, giving you at least 30 days' notice.

When an account or business is closed, its cards may stop updating or working, and we delete its data as described in our privacy policy.

We may update these terms, for example when we add a feature or the law changes. The latest version is always on this page with its effective date. We'll let you know in the app or by email about significant changes before they take effect. If you keep using Qupons after that, the new terms apply; if you don't agree, you can stop using it and delete your account.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. Please contact us first so we can try to sort it out.

If any part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we can still enforce it later. You can't transfer your rights under these terms without our agreement; we may transfer ours if Qupons is merged, acquired or sold.

For any question about these terms, email support@qupons.coupons.